your products online
order is ready
& pay for your order
FREQUENTLY ASKED QUESTIONS
You will receive an email with your order number, then we will call you when the order is all set
In the store, there is a cashier section.
For your safety and the safety of others, we ask that when you arrive at Al-Ahram you notify a sales person that you are picking up an online order. Provide the order number, mobile number or your name for fast delivery of order. Off course you have the right to see your products accept or decline before finishing the transaction.
You have two full days after the order is ready and after we call to inform with you that the order is ready for pick up.
If you have any issues in the 2 day interval let us know and we will deal and reschedule the pickup.If you can’t make it, please let us know by canceling your order. We will put the items back on the shelf, but you can always reserve them again or get the items shipped.
Returns can only be made in store and within 14 days after purchase date (the date you picked up and paid for your order). Please bring your receipt to the store. Please see our Return Policy for more details.